services

usability & user experience design

For more information, please contact me.

user research

  • User Profiles
  • Interviews
  • Surveys
  • Task Analysis
  • Task Profiles
  • Personas
  • Scenarios
  • Use Cases
  • User Stories
  • Environment Profiles
  • Focus Groups
  • Roundtables

information architecture

  • Content Inventories
  • Card Sorting
  • Contextual Inquiries
  • Site Maps

usability testing

  • Developing Testing Plan
  • Defining the Tasks
  • Recruiting Participants
  • Preparing Test Environment
  • Facilitating Testing
  • Presenting/Reporting Test Findings


interaction design

  • Wireframing
  • User Flows
  • Storyboarding
  • Prototyping/Development
    • Paper prototypes
    • Clickable PDF prototypes
    • HTML/CSS prototypes
    • Blend/XAML Canvases

Usability Professional Association - Designing the User Experience - Buy the PosterDesigning the User Experience

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Analysis Phase

  • Meet with key stakeholders to set vision
  • Include usability tasks in the project plan
  • Assemble a multidisciplinary team to ensure complete expertise
  • Develop usability goals and objectives
  • Conduct field studies
  • Look at competitive products
  • Create user profiles
  • Develop a task analysis
  • Document user scenarios
  • Document user performance requirements

Design Phase

  • Begin to brainstorm design concepts and metaphors
  • Develop screen flow and navigation model
  • Do walkthroughs of design concepts
  • Begin design with paper and pencil
  • Create low-fidelity prototypes
  • Conduct usability testing on low-fidelity prototypes
  • Create high-fidelity detailed design
  • Do usability testing again
  • Document standards and guidelines
  • Create a design specification

Implementation Phase

  • Do ongoing heuristic evaluations
  • Work closely with delivery team as design is implemented
  • Conduct usability testing as soon as possible

Deployment Phase

  • Use surveys to get user feedback
  • Conduct field studies to get info about actual use
  • Check objectives using usability testing

For more information, please contact me.